How to get in touch
Live chat is the fastest way to sort almost any question. For anything involving documents, use the secure upload area in your account so your files never go via email.
| Channel | Availability | Usual reply time |
|---|---|---|
| Live chat (bubble at the bottom right) | 24/7 | About 1 minute |
| Account inbox message | 24/7 | Within 2 hours |
| Document upload desk | 24/7 | Checked within 12 hours |
What our team can help with
- Sign-up, login and password resets
- Identity and address verification
- Deposits, withdrawals and pending payments
- Promo terms, wagering progress and free spins
- Deposit limits, time-outs and self-exclusion
- Technical issues with games or live streams
Before you contact us
Having a few details ready means we can usually fix things in one message: your registered email, when the issue happened, the game or payment method involved and any error message on screen. We will never ask for your password.
Responsible-gambling support
If gambling isn't fun anymore, let one of our agents know and we'll set limits or a break straight away. Free, confidential help is also available through GamblingTherapy.org and your national gambling-help service.
Related pages
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