Ways to reach us
Live chat is the quickest option for nearly every question. For anything involving documents, use the secure upload section in your account so your files never go by email.
| Channel | Availability | Typical response |
|---|---|---|
| Live chat (bubble at bottom right) | 24/7 | About 1 minute |
| Message from your account inbox | 24/7 | Within 2 hours |
| Document upload desk | 24/7 | Checked within 12 hours |
What our agents can sort out
- Sign-up, login and password resets
- ID and address verification
- Deposits, withdrawals and pending transactions
- Bonus rules, wagering progress and free spins
- Deposit limits, time-outs and self-exclusion
- Tech problems with games or live streams
Before you get in touch
Having a few details handy lets us solve things in one go: your registered email, when the problem happened, which game or payment method was involved and any error message on screen. Our agents will never ask for your password.
Responsible-gaming support
If gambling has stopped being fun, let an agent know and we'll set limits or a break right away. Free, confidential help is also available from GamblingTherapy.org and your provincial gambling-help service.
You might also like
Last updated: 
