Quick-fix guide

Most hiccups can be fixed in under five minutes. Find your problem below and work through the steps before reaching out to support.

Play now Log in

Good to see you again, partner. Log in and play.

I can't log in

Check your email address for typos or extra spaces.
Make sure caps lock is off, then enter your password again.
Tap "Forgot password" and use the reset link within 30 minutes.
Clear your browser cache or open a private window.
Still stuck? Your account may be in verification or a self-exclusion period — open live chat to check.

My deposit hasn't shown up

Refresh your balance — most deposits appear within seconds.
Look in your banking or e-wallet app for a pending approval.
For crypto, wait for 1–3 network confirmations and make sure you sent the right coin on the right network.
If the money left your account but your balance didn't change, send the transaction time to support.

My withdrawal is still pending

Every withdrawal goes through a brief security check. Requests made before verification is finished stay pending until your documents are approved. Changed your mind? You can cancel a pending withdrawal from the cashier.

Crypto: usually about 1 hour after approval
E-wallets: usually within 2 hours of approval
Cards: 1–3 business days; Interac, Rapid Transfer and Revolut: within 24 hours

A game won't load or keeps freezing

Check your connection and close any other streaming tabs.
Update your browser to the newest version.
Turn off ad-blockers or VPNs for our site.
Reopen the game — your spin result is saved on our server even if the screen freezes.

My bonus isn't showing up

Bonuses need to be opted into before the qualifying deposit. Open the Promotions tab in your account and check that the offer is active and the minimum deposit was met. If it all lines up, live chat can add it manually after a quick check.