How to reach us
Live chat is the fastest route for almost every question. For anything involving documents, use the secure upload area in your account so your files never travel by email.
| Channel | Availability | Typical reply |
|---|---|---|
| Live chat (bottom-right bubble) | 24/7 | About 1 minute |
| Account inbox message | 24/7 | Within 2 hours |
| Document upload desk | 24/7 | Reviewed within 12 hours |
What our agents can help with
- Registration, login and password resets
- Identity and address verification
- Deposits, withdrawals and pending payments
- Bonus terms, wagering progress and free spins
- Deposit limits, time-outs and self-exclusion
- Technical issues with games or live streams
Before you contact us
Having a few details ready helps us answer in one message: your registered email, the time of the issue, the game or payment method involved and any error message shown on screen. Agents will never ask for your password.
Safer-gambling support
If you feel gambling is no longer fun, tell an agent and we will set limits or a break straight away. Independent help is available from GamCare (0808 8020 133, free and confidential) and BeGambleAware.org.
Related pages
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