I can't log in
- Check your email address for typos or extra spaces.
- Make sure caps lock is off and try your password again.
- Use "Forgot password" and follow the reset link within 30 minutes.
- Clear your browser cache or try a private window.
- Still locked out? Your account may be under verification or a self-exclusion period — open live chat to confirm.
My deposit didn't arrive
- Refresh your balance — most deposits appear within seconds.
- Check your bank or e-wallet app for a pending approval request.
- Confirm the card is a debit card; credit cards are declined on UK accounts.
- If money left your account but the balance didn't update, send the transaction time to support.
My withdrawal is pending
Withdrawals pass a short security review. Requests made before verification is complete stay pending until your documents are approved. You can cancel a pending withdrawal from the cashier if you change your mind.
- E-wallets: usually within 2 hours of approval
- Debit cards: 1–3 business days
- Rapid Transfer and Revolut: within 24 hours
A game won't load or freezes
- Check your connection and close other streaming tabs.
- Update your browser to the latest version.
- Disable ad-blockers or VPNs for the site.
- Reopen the game — your spin result is saved on the server even if the screen freezes.
My bonus isn't showing
Bonuses need an opt-in before the qualifying deposit. Open the Promotions tab in your account, check the offer is active and the minimum deposit was met. If everything matches, live chat can credit it manually after a quick check.
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